Supplier COVID Safety Protocol

We're ensuring anti-COVID safety measures all along our supply chain.

Our Supplier Anti-COVID Safety Measures at a Glance

General Safety Practices

Our suppliers follow strict anti-COVID safety requirements, including rigid hygiene standards, staff temperature checks, not allowing any staff with symptoms to work, in addition to all government-prescribed requirements.

Sanitary Food Preparation

Our suppliers implemented additional measures like limiting staff access to kitchens, frequent surface disinfection and packaging food in individual boxes to avoid cross-contamination.

Safe Delivery

All drivers must follow our anti-COVID requirements, including constant use of sanitiser, wearing a mask and gloves while handling orders, sanitising vehicles and boxes at the end of each run, as well as contactless delivery upon request.

The following safety measures are applied by all our suppliers

Click on each section to see our list of measures.

General anti-COVID safety measures

General COVID safety measures for all staff

✓ Staff member to be body-temperature checked every day & staff health to be monitored when arriving on site.

✓ Anyone with flu like symptoms is excluded from the workplace until a COVID-19 test returns a negative result.

✓ Only essential staff are permitted to enter the kitchen, no visitors and no salespeople. Limited access for office staff, based on urgent needs.

✓ Self-quarantine requirements: Staff member to be quarantined for 14 days after returning from overseas

✓ Staff member to regularly wash their hands with warm water and soap

✓ Staff member to regularly use hand sanitiser

Standards for all staff accessing kitchen & production areas

✓ Staff member to wash hands often and for at least 20 seconds upon arrival/entering kitchens and other production areas

✓ Staff member to use face mask and gloves in accordance with government regulations

Food preparation and packaging requirements

Other measures across the fulfilment process

1. Meal Preparation

✓ All previous hygienic measures and standards apply without exception

2. Packaging

✓ Meals are packaged as single serve or sharing platter depending on customer preferences.

✓ Each unit (e.g. container, plate) to be labelled as per customer’s requirements if relevant

3. Boxing

✓ Each unit (container, plate) to be loaded into a sanitised transport box for dispatch

✓ Orders from different customers to be packed in separate transport boxes to avoid potential contamination

Safe delivery protocol

✓ Driver required to sanitise hands at the start of each delivery run before loading the delivery van

✓ Gloves and mask to be worn when loading the boxes into the truck and upon delivery

✓ Physical contact with customers to be avoided and contact-less delivery to be adopted depending on delivery location and customer requests.

✓ All delivery boxes to be sanitised at the end of the delivery run.

Our services

Event Catering

Tailored catering solutions for any occasion - we'll work with you to celebrate any event in style.

Office Catering

From morning to lunch - we have all your catering needs sorted!

Meal Plans

Whether recurring or a one-off, safely and conveniently order lunches to you and your team!

Any questions? We have people for that!

Our friendly catering experts are always here to address any concerns & help connect you to the best corporate caterers in your area.

Get a quote

Complete our quote form and we'll be in touch with how we can meet your individual requirements.

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Get in touch

Call us on 1300 851 900 from Monday to Friday, 8.30am to 5.30pm.

1300 851 900

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