Your go-to guide as an Feedr supplier.
Great! We are always looking for new great vendors. We select our vendors based on 4 main categories:
Ethos: We work with innovative and forward-thinking vendors, championing the best of the food scene.
Sourcing & sustainability: Our vendors use high-quality, fresh, seasonal ingredients, source their produce sustainably and demonstrate environmental sustainability through packaging and on-site waste management.
Format & menu: We look for menus that reflect seasonality, cater to all our customers needs including dietary and allergen requirements and are fairly priced.
Delicious & nutritious food: Our vendors create delicious, well-balanced meals, made fresh every morning and without the use of preservatives or unnecessary additives.
If you think this sounds like you, please get in touch at and one of our vendor team will be in contact!
What is Group Meals
Group Meals is our classic catering service for groups at the office and corporate events. Feedr has a minimum of 24 hours notice for these orders and a minimum spend of €75, the rest is up to you. Look out for 'GM' in your vendor portal.
What is Cloud Canteen
Cloud Canteen is Feedr unique service that works in place of an in-house canteen. We offer subsidised daily breakfast, lunches and/ or dinners. Orders are scheduled a week in advance and the upcoming week's orders will be with you by Thursday 5PM. Final orders are received by you on the day.
Your account details are defined during the onboarding process. Any changes past this point must be made by the Feedr team. To make changes to any of the below please contact [email protected]
For more information on how to submit these changes, please refer to our Service Level Agreement
Click on the relevant order in your vendor portal and you'll see order specific order instruction including if an order requires napkins, cutlery, or plates, packing instructions and thermal box information.
You can see this either in your order confirmation emails at the top of each email (will be labelled as CC or just have an order number), or in your vendor portal (will be labelled as CC or GM).
Please remember Cloud Canteen orders must be labelled using the dymo printer with customers name, dish, allergens and ingredients.
Group meals orders can be labelled using our A4 Label option, or your own labels as long as the name of the dish, allergens and ingredients are clear.
CC Schedule for the following week will be confirmed on Thursdays via email at 5PM from this time it is also made visible on your vendor portal. Please remember to confirm the schedule by clicking on the email or confirming each upcoming order in your vendor portal. In the vendor portal, you will be able to view these on your upcoming orders page.
Please note if you are ever not able to do Cloud Canteen order for the upcoming week, let us know by latest 2 weeks in advance, before our menus are published to our customer.
If orders are placed after confirmation by the supplier (including confirmation of a Cloud Canteen scheme) cannot be implemented in their entirety we require 48 hours notice to let us know the order cannot be fulfilled.
*This does not apply if you are unable to craft one item and are able to create /find a replacement.
● 50% of the order value or €50 (whichever is higher)
● €25 administration fee, if we ship after 24 hours' notice to get.
*Compensation to the customer is dependent on timely communication and impact on the customer. This is negotiable based on circumstances beyond our control from the supplier, such as a malfunction in the kitchen.
Please notifiy us with a realistic ETA as soon as you think the order will be late. You can do this via 085 2006 166. It is vital you keep us updated with ETAs and provide as much notice and information as possible, as it will allow us to better manage customer expectations. Please note for lates that impact the customer you may be charged in line with our Terms and Conditions
With the aim of maintaining our standard of excellent service, we have established a set of costs that will allow us to provide customers with fair compensation for mistakes that affect their experience, and also encourage suppliers to place Feedr orders with the same priority to be treated like other partners.
Please note, the costs will be applied on the specific order it was relevant to.
Costs fo late delivery:
● Delay of 15 - 29 minutes - 33% of the order value
● Delay of 29 - 45 minutes - 66% of the order value
● Delay of >45 minutes - 100% of the order value
*The costs will be deducted from the total order value incl. VAT if applicable application. Commission is deductible.
Incorrect item/wrong item shipped in orders/missing items.
If the customer requests a replacement:
● The supplier pays for the replacement item (the original item will be charged to the customer)
If the customer does not request a replacement:
● The supplier pays the cost of the item (the item is not charged to the customer) plus a 10% surcharge for affected items
If requests or errors regarding allergens continually fail, Feedr considers to remove the supplier from the platform. *This includes supplying cutlery when the customer does not have it requested and not supplying cutlery when the customer has requested itasked.
● €2 per order
*Suppliers will receive one warning and then be notified above mentioned costs will be charged.
Damaged items
● The value of the damaged items plus a 10% damage surcharge items. It is the suppliers' responsibility to ensure this that food is properly packaged and suitable for transport.
Problems with the labels: non-existent or incorrect labels
● The value of the damaged items plus a 10% surcharge of the affected items.
For example, if something is not gluten-free and this is not stated on the label, and customers don't eat it because they don't know, then compensation is for that food required. Feedr provides customer specific packaging requirements.
Improper packaging, including the use of a competitor/deception of it Feedr brand
● 10% of the order value
Check our quick video here
Our menu manager can be accessed via your vendor portal. All vendors are solely responsible for the management of their online store front and should maintain their menus at all times this means making sure all ingredient and allergen information is accurate, menus are up to date and ultimately menus are enticing for Feedr's customers.
Check our our video here
Just started with Feedr or doing a menu rehaul check out the video which talks you through creating menu items for both Cloud Canteen and Group Meals. Any questions don't hesitate to reach out. We like to make sure you are a confident Feedr achieving menu perfection.
Check out our video here
Create upsell opportunities, Build Your Own items, the option to remove ingredients and much more. Our menu manager gives you complete flexibility to keep your offering the same as in store. Get in touch with any questions.
Check out our video here
Categories dictates the order your items display in and is core to the look and feel of your Group Meals page. Check out current vendors to get a feel for this
Check our our video here
Menu updates, small changes and everything in between. We love changes to your menus, it keeps our customers interested. Don't forget to leave time for us to approve, we ask for 2 weeks notice on big menu changes so's not to impact customers who have already placed orders.
Please note you are responsible for making any edits to items including changes to items (ingredients, pricing, allergens), delisting or deactivating items. The Feedr team will only manage approving your changes and will never change item properties. If changes are made to items past the point of purchase we expect you to honour pricing at the time of purchase, if there are changes to dishes e.g allergens it is your responsibility to let us know so we can contact customers directly. If you have any questions, contact [email protected]
Order placed for unavailable menu item(s). Feedr requires menu updates one week in advance to delivery.
@ 2024 Eatfirst Netherlands BV
Company Registration No: 88812731
